First 24 hours
If your account may be shut down, your first job is to organize facts. Pull dispute trend, refund activity, recent volume changes, processor messages, fulfillment issues, and any changes to offers or traffic sources.
Do not go silent
Silence can make a processor assume the risk is not being managed. A short, organized response is usually better than a long defensive message.
You want to show that you know what changed, have contained the source, and are tracking whether the account is improving.
Shutdown response checklist
- 1Export the last 30 to 90 days of transactions, disputes, refunds, and approvals.
- 2Identify any sudden changes in volume, geography, product mix, or acquisition source.
- 3Tag disputes by root cause instead of treating all chargebacks as one problem.
- 4Pause traffic sources or offers that appear tied to dispute spikes.
- 5Write a remediation plan with owners, dates, and measurement.
- 6Prepare backup processing options, but do not misrepresent the current account situation.
Get a second set of eyes
If you are under review or worried about shutdown, request a free HighRiskIntel risk audit. The goal is to find the first account signal to explain, fix, or monitor before the processor escalates further.