Acquirer Docs
Info product sellers: Acquirer Documentation Guide
A practical acquirer docs guide for info product and digital download merchants dealing with digital delivery proof, refund abuse, and offer clarity.
Why this matters for info product sellers
info product and digital download merchants often run into processor concern when normal account movement starts to look like unmanaged risk. The issue may start with digital delivery proof, refund abuse, and offer clarity, but it usually becomes serious when there is no clear owner, no timeline, and no evidence showing what changed.
The goal of this guide is simple: help operators understand what to check first, what to document, and when to turn the situation into a structured risk audit instead of waiting for a processor email.
Processing history summary
Build a short operating note for this item. Include the metric, the customer-facing cause, the account-risk impact, and the next action the team owns.
Chargeback remediation notes
Build a short operating note for this item. Include the metric, the customer-facing cause, the account-risk impact, and the next action the team owns.
Refund policy records
Build a short operating note for this item. Include the metric, the customer-facing cause, the account-risk impact, and the next action the team owns.
Fulfillment and delivery proof
Build a short operating note for this item. Include the metric, the customer-facing cause, the account-risk impact, and the next action the team owns.
A practical review workflow
Pull the last 90 days of disputes, refunds, payout changes, and support notes for info product sellers.
Separate preventable issues from unavoidable issues so the team can focus on the controllable acquirer docs signals first.
Match the customer experience against what the processor sees: descriptor, receipt, refund policy, delivery proof, and support response time.
Create a concise remediation note with owner, deadline, evidence, and the metric that should improve.
Need a second set of eyes?
If the account is already seeing holds, reserve pressure, chargeback warnings, or processor questions, use the free risk audit to organize the situation before it gets louder.
Request free risk auditWhere to go next
Turn the research into an account-health action plan.
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